************************************************ VM500 Sound Card Portion Troubleshooting. The sound card portion of the VM500 is identical to the SC400 Rev 4 a. Therefore the trouble- shooting steps for the sound card portion should the same that the ones for the SC400 Rev 4a. Overview: Possible causes of SC400 rev. 4A Audio Failures: IRQ, DMA, ADDRESS CONFLICTS. Poor connection between the sound card and slot or bad slot. Incorrect connection of CD-ROM data cable or bad data cable. Bad or Damaged sound card. Jumper settings not at default. Bad or Damaged speakers. Procedure: Confilcts see step #1. Produces No sound but sound card is detected begin with step #2. Sound but the CD-ROM drivers are not loading or cdr101 errors begin with step #3. Does not detect the sound card or you are getting TADA LOOP begin with step #4. VSGLX16.386 Initialization Error see step #5. 1) Remove all added hardware to insure there is no irq,dma. or address conflict. For example: Another sound card, scanner card, TV card, joystick card, etc. 2) If no sound is produced: A: check speaker connections, If amplified check power indication lights, If not amplified make sure speakers are turned off, try Headphones. B: Boot F5 or make a basic boot disk (if you have DOS 5.0 or earlier) and run the sound tests. *** NOTE: *** To run sound tests follow instructions below. 1) Go to the C:\SC400\UTILITY directory and type DIAGNOSE and press ENTER. 2) Run the FM MUSIC test, the 16-BIT .WAV test and the SOUND BLASTER 8-BIT .VOC test. C: Check mixer settings: 1) Go to the C:\SC400\UTILITY and type MIXTSR and press ENTER. 2) Press (ALT + /) to activate the mixer. 3) Follow the directions on the screen to change and save the settings (if necess- ary). D: CHKDSK /F or SCANDISK and delete and reinst- all software. E: If cmos has option for cache disable it. F: Check speaker amplification jumpers make sure there at default. G: Reseat card in a different slot. 3: If produces sound but CD-ROM drivers doesn't load or cdr101: *** NOTE: *** If the drivers in config.sys are not loading. 1) Make sure you are using the correct drivers boot F8 and just load the CD-ROM drivers. 2) Go to the C:\SC400\UTILITY directory. 3) Type CONFIG and press ENTER. 4) Choose CDROM DRIVES and press ENTER. 5) Highlight the CDROM driver and press ENTER. 6) Choose NO CDROM and follow the instructions to remove the drivers. 7) Reboot the system and follow steps 1-5 above. 8) This time choose the CDROM driver for your CDROM and follow the directions to add the drivers to the AUTOEXEC.BAT and the CONFIG. SYS files. 9) Reboot (using the f 8 key) and see if the CONFIG.SYS driver loads and then run AUTOEXEC. BAT mscdex.exe B: Make sure there is power to the CD-ROM drive, if there is reseat the data cable or if possible try different 40 pin data cable. Make sure it is plugged to the correct CD-ROM interface connection. C: If getting CDR101 errors. Check to see if the CD is spinning by plac- ing CD on tray; checking orientation, clos- ing tray waiting for light to come on and go off, ejecting the tray to see if it moved from the orientation that you placed it in. if not remove data cable from back of CD-ROM and loosen mounting screws. * If it spins reseat data cable or try dif- ferent data cable or add /M:20 to the MSCDEX.EXE driver line. * RMA may be necessary. 4) If the sound card is not detected. A: Remove CD data cable from sound card if there is one. B: See if they have a BUS mouse. If they do then change the JMPBO jumper to address 240H. Go to the C:\SC400\UTILITY, run CONFIG and change the driver in SOUND BLASTER to 240H. C: Reconfigure the sound card: 1) Go to the C:\SC400\UTILITY directory. 2) Type CONFIG and press ENTER. 3) Press ENTER to run configuration. 4) Go ot MPU401 and change the IRQ to IRQ 7. 5) Go to MWSS and change the address to F40H. 6) press ESC 2X and follow directions and reboot system. 7) Enter Windows (you will get an address error) just say OK. 8) Go to MAIN, then CONTROL PANEL, and then DRIVERS. 9) Choose the 16BIT AUDIO DRIVER and click on SETUP. 10) Click on ADVANCED. 11) Put an (X) next to USE SINGLE DMA and click on OK. 12) Now change the WAVE IRQ to IRQ 9 and click on OK. 13) Restart windows and look for errors. E: Check JMPCFG if it is on 1-2 try it on 2-3. F: Try card in a different slot a couple if necessary. G: If possible try card in a different system. H: Go to the SYSTEM.INI [SC400] and change DMADAC=0 to DMADAC=1 5) If you're getting VSGLX16.386 errors. A) Try steps 4,C above. B) Go to the SYSTEM.INI ([386ENH] section) and add a (;) to the VSGLX16.386 line. C) Delete and reinstall the sound card soft- ware. Note: If eeprom settings don't save check the jmpcfg jumper if on 2-3 put it on 1-2 if symptom persists RMA card. If Above procedures fail press transfer key and dial 2525 for RMA. A good troubleshooting procedure is to narrow down isolate the problem, a process of elimin- ation. _________________________________________________ MODEM PART TROUBLESHOOTING This part should be troubleshoot like a regular modem. See modem Troubleshooting. Note: Please check for presence of a screensaver when receiving `Modem Not Available' messages in Fax- Works Call Center. Any kind of screen saver should be disable when troubleshooting ANY MODEM/FAX PROBLEM. These programs are major offenders and cause a lot of FAX/MODEM problems. Anywhere from GPFs to system Lockups. ********************END OF FILE******************* TIPS ON THE VM500 Issue: VM500 sends/receives fax ok, but gets NO CARRIER when dialing out with faxworks- terminal. Modem initializes ok. Solution: Changed init string from at&k4 to at&k3. You should be able to connect to any bulletin board (example: compuserve) using faxworks. _________________________________________________ Issue: VM500 is not able to to record an incoming message for more than 6 seconds before it hung up. Soultion: DISABLE the silence sensitivity in the advanced settings of voice setup. ************************************************ Issue: VM500 is not able to to record an in- coming message for more than 6 seconds before it hung up. Soultion: DISABLE the silence sensitivity in the advanced settings of voice setup. ************END OF FILE*************************