*********************************************** TV300 REV B. TROUBLESHOOTING 1) BLANK SCREEN: a) This is either cause by a bad con- nection or bad card. CHECK LIST: a) Make sure that the VIDEO & TV300 cards are securely place in there slots. b) Check the FEATURE CONNECTOR, try flipping it over. c) Make sure that the BREAK OUT CABLE is connected correctly. Double check that it connected from the TV300 card to the Video Card cor- rectly. d) Try to remove the TV300 and connect the monitor back to the video card. 2) PORT ADDRESS ISSUES: a) Remote and video screen look OK but the rest of the back ground on the monitor has a pink, blue or green tint to it. b) When you click on the TV300 icon, the hour glass comes up and goes away again. CHECK LIST: a) Check the PORT ADDRESS SETTINGS by Changing the SW2 jumper block (to a desired setting) and then going into windows and clicking on the ADDRESS SET- UP icon and set the software to match the hardware settings that you just made. b) Pink screen can also be caused by PCI & 24 bit video cards being incom- patible. 2) TUNER ADDRESS ISSUES: a) Background screen looks fine but the television screen is full of static, all pink or colored bars. CHECK LIST: a) Pink screen can also be caused by misalignment, (Click on SETTINGS / ALIGN VIDEO) and make changes. b) To change the TUNER ADDRESS change the SW3 jumper settings on the card and make necessary changes in the software by clicking on the ADDRESS SETUP icon (in the TV300 window) and making proper changes. c) Try fine tuning. 4) IRQ & MEMORY ISSUES: a) Problems saving an image. CHECKLIST: a) Make sure that the IRQ jumper on the TV300 card (SW1) matches the setting in the WINDOWS / DRIVERS section under BUSINESS AUDIO / SETUP. b) See if the user has 16 MB or more of ram. If they do, then go to CMOS / ADVANCED SETTINGS and disable any VIDEO SHADOW RAM that may be enabled. Next go to CONFIG.SYS and add an exclusion statement (X=B000-B7FF etc.) to the end of the EMM386.EXE line. Once the ex- clusion has been added click on the ADDRESS SETTING icon (in the TV300 window) and change the BUFFER ADDRESS SETTING to an address area that you just excluded in the CONFIG.SYS. 5) CAPTURED IMAGES LOOK GRAINY: a) Try VGA and if it is already on VGA try 256 colors. b) Save the image as an 8 bit BMP. *********************************************** TV300 Rev b General Issues. Subject: TV300 Rev B working with PB550 PCI ] Video. Subject: When freezing an image a dialogue box snaps to the screen and says "vertical sync interrupts enabled and configured 0 frames captured." ----------------------------------------------- Subject: TV300 Rev B working with PB550 PCI Video. Solution: In CMOS Setup we disabled: "Video Palette Snoop" which is contained in the Advanced Chipset section. The customer started the computer, changed the software address settings for the TV card. What do you think happened. It Worked. ------------------------------------------------ Subject: When freezing an image a dialogue box snaps to the screen and says "vertical sync interrupts enabled and configured 0 frames captured." Solution: Go to the DRIVERS section in WINDOWS and choose the CAPTURE DRIVER. Change the irq setting. NOTE: THIS SELDOM WORKS BUT IT IS WORTH A TRY. ******************************************* TV300 Rev B INSTALLATION SOFTWARE ___________________________________________ LABEL <---White w/REVEAL down left side REVEAL TV300 PROGRAM DISK VERSION 6.54 P/N: 13-023-004 ___________________________________________ DISK 1 OF 2 Volume in drive A is TV3R2_V654A Volume Serial Number is 11D9-3528 Directory of A:\ SETUP EXE 24,624 06-08-94 6:54a SETUP INF 3,835 06-08-94 6:54a SETUP LST 786 06-08-94 6:54a README TXT 3,385 06-08-94 6:54a SETUP 07-08-94 5:08p VIDEO 07-08-94 5:08p 6 file(s) 32,630 bytes 216,576 bytes free ___________________________________________ LABEL REVEAL------------------>White REVEAL Label TV300 PROGRAM DISK VERSION 6.54 P/N: 13-023-005 DISK 2 OF 2 ___________________________________________ Volume in drive A is TV3R2_V654B Volume Serial Number is 1102-091F Directory of A:\ DVA 38_ 1,049 11-19-93 12:00a IMAADPCM AC_ 6,097 11-19-93 12:00a MSADPCM AC_ 8,046 11-19-93 12:00a ACMCMPRS DL_ 6,864 11-19-93 12:00a AVICAP DL_ 39,543 11-19-93 12:00a AVIFILE DL_ 52,741 11-19-93 12:00a COMPOBJ DL_ 54,514 11-19-93 12:00a CTL3D DL_ 8,269 11-19-93 12:00a DISPDIB DL_ 3,722 11-19-93 12:00a INIUPD DL_ 28,074 11-19-93 12:00a IR21_R DL_ 24,204 11-19-93 12:00a IR30 DL_ 80,986 11-19-93 12:00a MCIOLE DL_ 5,216 11-19-93 12:00a MSACM DL_ 30,274 11-19-93 12:00a MSCOMSTF DL_ 37,722 11-19-93 12:00a MSCPYDIS DL_ 6,911 11-19-93 12:00a MSCUISTF DL_ 11,560 11-19-93 12:00a MSDETSTF DL_ 13,519 11-19-93 12:00a MSINSSTF DL_ 36,858 11-19-93 12:00a MSSHLSTF DL_ 8,234 11-19-93 12:00a MSUILSTF DL_ 3,611 11-19-93 12:00a MSVIDEO DL_ 63,337 11-19-93 12:00a OLE2 DL_ 169,656 11-19-93 12:00a OLE2CONV DL_ 32,201 11-19-93 12:00a OLE2DISP DL_ 46,657 11-19-93 12:00a OLE2NLS DL_ 33,055 11-19-93 12:00a OLE2PROX DL_ 22,306 11-19-93 12:00a STORAGE DL_ 81,334 11-19-93 12:00a TYPELIB DL_ 80,602 11-19-93 12:00a ICCVID DR_ 29,216 11-19-93 12:00a INDEOV DR_ 5,801 11-19-93 12:00a MCIAVI DR_ 41,283 11-19-93 12:00a MSACM DR_ 12,743 11-19-93 12:00a MSRLE DR_ 5,284 11-19-93 12:00a MSVIDC DR_ 20,291 11-19-93 12:00a _MSSETUP EX_ 6,622 11-19-93 12:00a _MSTEST EX_ 49,647 11-19-93 12:00a MPLAYER EX_ 55,904 11-19-93 12:00a PROFDISP EX_ 2,490 11-19-93 12:00a MAP_WIN HL_ 7,669 11-19-93 12:00a MPLAYER HL_ 33,303 11-19-93 12:00a INDEO IN_ 126 11-19-93 12:00a MSCPYDIS IN_ 1,728 11-19-93 12:00a MSDETECT IN_ 3,742 11-19-93 12:00a SETUP IN_ 1,224 11-19-93 12:00a SETUPAPI IN_ 11,015 11-19-93 12:00a CLEANUP RE_ 92 11-19-93 12:00a MPLAYER RE_ 412 11-19-93 12:00a OLE2 RE_ 3,705 11-19-93 12:00a 49 file(s) 1,289,459 bytes 153,600 bytes free *************END FILE***********************