REVEAL CD-ROM DRIVES Q. Reveal 4x IDE drive and VL Bus IDE problem A. The factory default setting on the CD ROM is SLAVE, change this to MASTER and CD will work. Q. Reveal CDQ100 CD-ROM with a second hard drive partitioned D:\ and E:\ and when the computer boots it installs the CD-ROM drive to D: instead of F:\. A. There is a master/slave jumper on the back of the CD ROM that should be set to slave. If that doesn't clear up the problem, move the IRQ jumper on the interface card to IRQ11, then change the config.sys to read /P:170,11 Q. Reveal SC400 4G and Mitsumi FX400 with IDE I/O card - system hung at device=mtmchai.sys /d:mscd001 /p:170,15 statement - atapi copyright statement showed up but nothing else happened. A. Replace 40 pin IDE cable that came with drive and IDE card with spare ribbon cable. Q. Reveal's Mitsumi IDE 4x CD ROM not working using Mitsumi driver with SC400 Rev 4 A/G A The file MTMCDAI.SYS dated 04/01/94 is only for the double speed IDE CD ROM and the same file name with the date 12/6/94 is for the QUAD SPEED IDE CD ROM. Q. Media Player will not recognize the CD-ROM A. Add the following line under the [devices] section in MPLAYER.INI: CDAudio=2553, CD ROM Q. Error: "Can't find MSCDEX" in Windows Jukebox A. Make sure that [MCI] CD Audio is loaded in the Control Panel under the Drivers icon. Also make sure that there is an AUDIO CD in the CD-ROM Q. Error - INTERFACE CARD OR CD-ROM NOT READY using SC600 and a CD610 A. Solution 1: Change the device driver line in the CONFIG.SYS as follows: FROM X:\SOUNDFX\CDMKE.SYS /D:NAME /P:338 /V TO X:\SOUNDFX\CDMKE.SYS /D:NAME Where X: is the hard drive address. Solution 2: Disable the Panasonic port on the SC600 card. Delete the line for CDMKE.SYS in the CONFIG.SYS Then run the installation program that came with the CD610 and let the installation modify the CONFIG.SYS. Q. Able to access the CD-ROM drive from DOS, but not Windows A. MSCDEX.EXE is probably being loaded high which will cause a conflict with the UMB for Windows. Try loading it into conventional memory. Q. How to hook up an ATAPI IDE CD-ROM. A. 1) If you have an IDE controller that can control 4 devices, it will have a primary IDE port (2 devices) and a secondary IDE port (2 devices). It is generally best to hook up your hard drive(s) to the primary port & the CD-ROM to the secondary port (as master) with a separate cable. Some controller boards require a driver to enable the secondary port (and/or other EIDE features). 2) If you have an IDE controller that controls 2 devices, it will have only a primary IDE port. (a) You can add another IDE controller (one that can be set as the secondary controller) and connect the CD- ROM to it. Some ATAPI CD-ROM drives come with this kind of controller (they don't cost much). Some sound cards come with this kind of controller built in (SC500 does, SC600 doesn't - though it has other advantages). (b) You can have one hard drive (master), and connect the CD-ROM as a slave. People seem to have more problems (problems reading hard disk, can't get 32 bit access in windows) with this method, so I don't recommend it. Once the CD-ROM is hooked up, you must have a device driver in the config.sys file (with a "/D:" option, generally "/D:MSCD000"). In the autoexec.bat, MSCDEX must be called (with a "/D:" option, generally "/D:MSCD000"). The "/D:" options must match. This is true no matter how the drive is connected...Most CD-ROM install programs take care of this automatically. Q. CDD18- After loading the CD ROM driver, the computer speed drops considerably. A. Add the /U parameter to smartdrv. Q. Problems with TEAC 4x CD and SC600: A. Use the following lines in the config.sys: DEVICE=C:\SC600\SSCD.SYS /B:330 DEVICE=C:\TEAC\TEAC_CDA.SYS /D:MSCD001 /P:338 /T:2 and the following line in the autoexec.bat: C:\TEAC\MSCDEX.EXE /D:MSCD001 /M:15 /E /V The "T" parameter on the TEAC_CDA.SYS line sets the sound card compatibility...in this case, "2" stands for "Soundblaster compatible." Q. Lion Optics (model #XC200EI) IDE CD ROM and IDE I/O controller card conflict. A. Refer this CD ROM back to its manufacturer as there is a resistor the disk controller card that is conflicting with a resistor on the CD-ROM. Q. Panasonic CD 56x not working with SoundBlaster 16 Soundcards. A. Change the device line in Config.sys to: CDMKE.SYS /D:MSCD000 /P:230 if this does not work try: /SBP:230 Q. Can I connect two CD drives to any of Reveal's soundcards. A. No, they cannot accept or control more than one CD ROM, with one exception. The Panasonic CR563B has the ability to be daisy chained, but the Sony and Mitsumi cannot. Q. Can I have 2 IDE HDD's and 1xIDE CD ROM drive (using soundcard or it's own interface) on my machine. A. Yes, make sure you set CD-ROM as primary when install, and set IDE drive as slave. Q. The MSCD000 QUESTION A. The MSCD000 (or similar) doesn't refer to a file. Its the logical label that MSCDEX (the Microsoft CDROM executable) needs to see in the device chain to hook the logical device to a physical connection. Thus, If it cant find MSCD000 (or whatever), then look in the config.sys and find a similar reference to it and make sure they are identical in the config.sys and autoexec.bat (the device name only after the /D: ) Q. NEC CDR-272. As soon as the NEC_IDE.SYS driver loads tthe screen goes black. A. This problem "might" be caused by an IRQ conflict. By default, the secondary IDE controller comes set to IRQ 15. Change it to IRQ12 and then reflect the changes in the CONFIG.SYS by changing the /P:170,15 to /P:170,12 this may be one possible solution. The second thing to do is disable SMARTDRV from caching the CD ROM. This is done by adding a /U to the end of the command line that loads SMARTDRV. Q. Reveal CDQ-100 with a Mitsumi CD-ROM driver give intermittent errors on Pentiums with PCI IDE and an ISA IDE. The Reveal IDE card at 170,15 A. Attach the CD ROM drive directly to the ISA controller by removing the port and IRQ (170,15) and move the jumper on the back of the CD ROM to the slave position. Q. MediaVision Pro-sonic and REVEAL CD-ROM (CDD02) problem. A. MediaVision is now shipping a sound card called "Pro-sonic" which has a 40 pin connector. And its install software says: Do you want to install the "REVEAL" CD Say yes and it installs the following lines into config.sys. C:\Prosonic/pros.sys p220 I5 D1 T330 Q2 C:\prosonic\sgcdu.sys /d:mvcd001 /p:340. Soundcard software directory is \Prosonic. No sub-dirs. To reinstall, just run "install" in \Prosonic directory, to install CD drivers. Also in a DOS6.2 system, the line they added in Autoexec.bat, was: C:\prosonic\mscdex. Change \Prosonic to \DOS. Removed the CDplay/sb563 line from Config.sys, the CDD02 will run fine. Q. Mitsumi 4x CD ROM and PCI/VLB motherboard problems. A. The Mitsumi 4x not working with Chipset UMC8673F PCI motherboard used with Mitac P60 With the Tekram PCI motherboard it was OK, but not stable though. With their VLB Winwond motherboard it only worked in 1 of the 2 VLB slots. Q. CD ROM causes Windows to lock, when installing applications (noticed with Grolier 7 and Coreldraw 5. A. Disable CD ROM smartdrive cache. Q. How to change a CD ROM's drive name. A. Add /L:x (x=new drive name) to end! of MSCDEX.EXE statement in Autoexec.bat. OS/2 Warp Q. How to configure the Reveal Model EXC80 CD-ROM Drive with a CDC50 IDE interface Card with OS/2 Warp Version 3 A. Edit the OS/2 Config.sys that reads BASEDEV=SBCD2.ADD (add this) /P:320 Q. IDE CD ROM drives and OS/2 A. OS/2 3.0 Warp already has native drivers for IDE CD ROM's but it depends on which version of Warp you have. If you purchased the box with the RED spine, you will need to download the file OS2IDE.ZIP from the Reveal library If you have purchased the box with the BLUE spine (or what is also called the full pack) then the CD ROM will be auto detected. Q. OS/2 and SC600 problem. A. The problem with the SC600 is that it does not keep info, for example CD ROM or midi settings in the EPROM, it needs DOS to "wake" it up. That is where it fails with Warp. You can still use it though, booting DOS from OS/2 Q. OS/2 & Sony CDU-33A/Reveal SC400 combination problem. A. The key is that you have to use the OLD 1/29/94 version of the SONY31A.ADD driver; the new driver on the Warp installation diskettes (dated 10/6/94) DOES NOT WORK with the Sony/Reveal combo. Here is what to do (starting in DOS/Windows): 1. The old (working) driver can be found in Library 23, IBM Files, zipped in a file called SONY31.ZIP. Download this file, and unzip it in a temp directory. It will contain the older version of SONY31A.ADD. 2. Delete SONY31A.ADD (dated 10/6/94) everywhere it appears in the OS2 directory or any of its sub directories. 3. Copy the unzipped SONY31A.ADD (dated 1/29/94) into the C:\OS2\BOOT directory. 4. Examine your DOS CONFIG.SYS. Look for the line that loads the SLCD.SYS driver. It will look something like this: DEVICE={path}\SLCD.SYS /D:MSCD000 /B:xxx. Your base port address is xxx (mine is 634). Make a note of it. 5. Boot to OS/2 and edit CONFIG.SYS in the C:\ directory (using any OS/2 text editor) to include the line BASEDEV=SONY31A.ADD /A:0 /P:xxx /V, where xxx is the BPA from step 4 above. Make sure you do NOT type the whole path (i.e., do not type basedev=c:\os2\boot\sony....). 6. Reboot OS/2. You should now see your CD light come on during boot up, and you should now be able to use your CD ROM in WARP. The ATAPI (AT Attachment Packet Interface) specification calls for PORT 170, IRQ15 (the secondary IDE controller's port address). Hooking a second hard drive to this port is not part of the ISA spec because hard drives are "supposed" to be in a master/slave configuration. Since you chose to use the secondary IDE port for your second hard drive instead of slaving it to the master, you tied the secondary port up with another device (like a second hard drive). Since the ATAPI spec calls specifically for using the secondary IDE port's location (and most computers DO NOT have a secondary port) we incorporate this onto the sound card (hard coded PER THE SPEC) so you can run the CDROM off the sound card without using up another slot. In some unique cases a computer manufacturer or hard drive controller OEM will include the secondary port on the mother-board or on the controller. Since this port exists in your machine, it will conflict always with the sound card's port as well since they are competing for the same address and IRQ. The solution is simple. Configure your computer so that A. Your two hard drives are configured in a master/slave configuration where one drive is primary (in CMOS as the C: drive) and the other hard drive is slaved (and usually there's a jumper or two on the hard drive to tell it that it's a slaved drive) and in CMOS it's the D drive. B. Slave the CDROM. Since it uses a standard type IDE interface, it can also be slaved. It can be slaved off the hard drive on the primary, or, the secondary controller. Thus, in your particular case, the problem is actually in the way you configured your hard drives. If you need any help to properly configure your computer, I'd be glad to assist. Problem Definition:Atapi IDE interface-conflict with existing Secondary IDE Controller and IRQ 15 This is a known problem in the industry with Atapi (AT Attachment Packet Interface) IDE CD-ROMs. The problem lies in the fact that when the PC Bus (ISA) was defined that there were interrupts defined for each of the device to be connected to the ISA bus. As the technology grow more and more products were needing the interrupts. Reveal, in designing our Quad speed Atapi (IDE) kits adhered rigidly to the standards, the Atapi IDE specification for I/O and Interrupt handling which states the primary IDE port for Hard Drives would have an address of 1F0 and interrupt (IRQ) 14. The secondary IDE port under these specifications would have an address of 170 and IRQ 15. ATAPI CD-ROM’s were designed to run at the secondary IDE port settings. One of our reasons for using these settings is to insure compatibility with Windows ‘95 and other 32 bit Operating Systems. The current information Reveal has on this situation is that Windows ‘95 only intend to support the secondary settings of address 170 and interrupt 15, for the secondary IDE interface. Unfortunately, some motherboard and BIOS manufacturers as well as some peripheral suppliers, did not follow these guidelines, in their systems designs. Instead, they used IRQ 15 for “Green PC” power management and other related uses (scanners, special application devices) in direct violation of ISA bus specifications. What this has done is cause any Atapi controller adhering to these specifications to appear to fail under certain conditions. With troubleshooting, our technical support is able to assist you in reconfiguring some of their other equipment already installed in the computer or BIOS settings in order to operate our Quad speed kit. Occasionally there are systems which require additional assistance, such as installing the CD-ROM on the hard drive interface existing in the system. Of the problem systems, a more complex solution is required. To provide this assistance Reveal has designed an Atapi controller aimed at circumventing the offending motherboard/BIOS or peripheral systems, allowing them to still install the CD-ROM drive on another interrupt other that 15. In those rare occasions, Reveal has mailed a controller board and this has solved the problem in 100% of the cases. In addition, Reveal has added the attached Appendix to our Multi-media and CD-ROM upgrade kits, inorder to aid you in the understanding and resolution of this issue. Problem Determination: Reveal, in designing our Quad speed Atapi (IDE) kits adhered rigidly to the ATAPI standards, the ATAPI specification for I/O and Interrupt handling which states the primary IDE port would have an address of 1F0 and IRQ 14. The secondary IDE port under these specifications would have an address of 170 and IRQ 15. ATAPI CD-ROM’s were designed to run at the secondary IDE port settings. One of our reasons for using these settings is to insure compatibility with Windows ‘95 and other 32 bit Operating Systems. The current information Reveal has on this situation is that Windows ‘95 only intend to support the secondary settings of address 170 and interrupt 15. Possible systems exhibiting the issue: 1. Newer Computer system using “Green PC power management” specs and utilizing IRQ 15. Not all “Green PC” systems have this issue. Some followed the specifications correctly. 2. Some newer BIOS chips which hold out IRQ 15 for system use only. 3. Computer systems having a number of peripherals installed, one of which may be using IRQ 15 or I/O port 170. In many instances, Tech Support can configure these peripherals around the secondary settings. Exhibition of Problem: After you have correctly installed the Multimedia kit and rebooted, the CD-ROM driver will attempt to load. Should the conflict arise, you will see one of the following messages, you may have the issue we discussed above. · ERROR: Unable to detect ATAPI IDE CD-ROM drive · ATAPI IDE CD-ROM device driver not loaded · No drives found, Aborting Installation · No CD-ROM Found. These errors can also mean an incorrect installation and should be trouble shot for proper installation.. Remember, a CD-ROM cable incorrectly fastened to either the controller or CD-ROM will display the error messages above. Installing peripherals into PC’s is still a relatively new experience for the vast majority of you and many conventions we take for granted, are completely foreign to some of you. Resolutions: 1. If the offending device is a peripheral, you may be able to reconfigure it so it does not interfere with the Multimedia kit. 2. If you only have one Hard Drive attached you can run the CD-ROM as a slave to the Hard Disk off the second disk connector on the cable. If you have a cable which only supports one device, Reveal will mail a replacement cable to you. 3. However, should the above error messages be present with the aforementioned conditions you may not have a way to get around the problem. After you're convinced you have correctly connected all cables and devices and properly installed the software and still receives one of the above error messages, please call 1 (800) 4REVEAL and Reveal's technical support department will assist you in obtaining the new controller and configuration.